Delivery & Returns for online purchaces

Deliveries will be made within 3 working days after you place your order [excluding Weekends] e.g. If you order on Wednesday your goods will be delivered by the following Monday.

The cost of UK Standard Delivery is £3.95 and your order will be sent out via the most suitable carrier, depending on size and weight.

Order tracking is not available for Royal Mail deliveries, so please wait the full 3 working days for your delivery to arrive. We will advise you if your order is being dispatched via Royal Mail.

Your order can be delivered anytime between 7am and 9pm and a signature may be required on receipt.

If you are not around to take delivery of your parcel, the carrier will leave a calling card telling you how you can pick it up.

Unfortunately we cannot deliver on a bank holiday. In this instance please expect your delivery on the next working day.

 

Online returns

 

If you are not entirely satisfied with your online purchase, please return it in its original condition, unworn with all tags attached and within 14 days of the date shown on your dispatch note. Some products are non-returnable for hygiene reasons. This is indicated in the product description contained on the website

www.mystyletherapy.com

 

 

How to make a return

 

Please fully complete the Returns Form you receive with your order. If you do not have a Returns Form within your parcel please email returns@mystyletherapy.com 

The item must be repacked, along with the returns form in the same condition as it was received.

Return to the address detailed on the Returns Form

 

We recommend using Royal Mail Recorded or Special Delivery so your parcel is insured and can be tracked. MyStyleTherapy cannot be held responsible for any loss or damage to the parcel whilst in transit.

 

MyStyleTherapy does not cover the cost of returning the item

 

Returning the item purchased online in store

If you wish to return your item in store, please return with reciept within 7 days for a refund. Please note that your original delivery will not be refunded.

Refunds

If the item meets all our requirements (unworn, odour free with all tags attached) a refund will be processed no later than 7 days from the date MyStyleTherapy receive your returned goods

MyStyleTherapy will not refund the cost of the original delivery fee

 

Exchanges

Please fully complete the Returns Form you receive with your order, stating which item (s) you wish to exchange and what for. If you do not have a Returns Form within your parcel please email  returns@mystyletherapy.com

Please post this form along with the items you wish to exchange.

The item must be repacked, along with the returns form in the same condition as it was received. Return to the address detailed on your sales invoice.

We recommend using Royal Mail Recorded or Special Delivery so your parcel is insured and can be tracked. Mystyletherapy cannot be held responsible for any loss or damage to the parcel whilst in transit.

MyStyleTherapy does not cover the cost of returning the item, we only offer an exchange of the same product in a different size or colour. Exchanges can take up to 7 days to be processed. Once an exchange has been approved it will be sent out to you free of charge.

If we are unable to exchange the item we will email you with an explanation and offer a full refund minus the original shipping charge to you

Please note you may only make an exchange on the same item once.

 
Please note that this return policy only aplies to online purchases, for items bought instore please see our store policy.